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Questions about a product, an order or a return? Send us a message and a real person from our team will get back to you within one business day.
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Frequently asked questions
How long does shipping take?
Shipping costs and delivery times depend on your location and are shown at checkout. You'll receive a tracking link by email as soon as your order leaves our warehouse.
Do you ship internationally?
Yes. We ship worldwide from Portland, Oregon. Delivery times and shipping costs depend on your country and are shown at checkout. International orders may be subject to customs duties and import taxes, which are charged by your country and paid by the customer.
How do I return an item?
You can return most items within 30 days of delivery for a full refund. Send us a message with your order number and we'll email you a free return label. Items should be returned in their original condition and packaging.
Are your products genuine and covered by warranty?
Every product we sell is genuine and brand new, and comes with the full manufacturer warranty. If something goes wrong, contact us and we'll help you make a claim.
How can I track my order?
Use the order tracking page with your order number and email address, or follow the tracking link in your shipping confirmation email.