Warranty

Manufacturer's warranty

All new products sold by Pledge Global Electronics are covered by the original manufacturer's warranty. The length and terms depend on the brand and product. Most electronics carry a 1-year limited warranty, and some brands offer longer cover. You will find the details in the product box, in the user manual or on the manufacturer's website.

The manufacturer's warranty normally covers defects in materials and workmanship under normal use. The manufacturer decides whether to repair, replace or refund a faulty product under its own terms.

Faults in the first 30 days

If your item develops a fault within 30 days of delivery, you do not need to deal with the manufacturer. Contact us and, once we have confirmed the fault, we will:

• replace it with the same item, if in stock; or
• give you a full refund, including original shipping charges.

We provide a prepaid return label, and no restocking fee applies. See our Returns and Refunds policy for how returns work.

Making a warranty claim after 30 days

1. Find your proof of purchase: your order confirmation email or the invoice in My Account.
2. Contact the manufacturer using the support details in the manual or on their website. Many brands offer faster service directly, including home repairs for large items such as TVs.
3. Need help? Email info@pledgeglobalelectronics.com with your order number and a description of the problem. We will give you the right contact details, send you a copy of your invoice and, where we can, liaise with the manufacturer for you.

Before sending any device for repair, back up your data and remove any passcodes or personal accounts. Repairs may erase your data, and neither we nor the manufacturer can be responsible for lost data.

What the warranty does not cover

Manufacturers' warranties, and our 30-day cover, do not usually include:

• accidental damage, such as drops, cracked screens or liquid damage;
• normal wear and tear, including cosmetic marks and the gradual loss of battery capacity over time;
• damage caused by misuse, neglect, power surges, incorrect installation or using the product in a way the manufacturer does not recommend;
• products that have been opened, repaired or modified by someone other than the manufacturer or its authorized service centers;
• products with a removed or altered serial number;
• software problems, viruses, or data and settings you have added to the device;
• consumable parts such as filters, bulbs and cables, unless faulty on arrival.

Products bought outside your country

Some manufacturers only honor their warranty in the country or region where the product was sold. If you are ordering from outside the United States, please check with the manufacturer before you buy. We will still help with any fault reported within 30 days of delivery.

Our responsibility

We stand behind the products we sell, but we are not the manufacturer. Beyond our 30-day cover described above, repairs and replacements are provided under the manufacturer's warranty terms.

To the extent allowed by law, Pledge Global Electronics is not liable for indirect or consequential losses, such as loss of data, loss of use or loss of income, arising from a faulty product. Our total liability for any product will not be more than the price you paid for it.

Your legal rights

This warranty information is in addition to your rights under the law. Some states and countries do not allow limits on implied warranties or the exclusion of certain damages, so some of the limits above may not apply to you. You may also have other rights that vary from place to place.

Contact us

If something is not working as it should, get in touch and we will point you in the right direction.

Pledge Global Electronics
6035 NE 92nd Drive, Portland, OR 97220, United States
Email: info@pledgeglobalelectronics.com
Or use our contact form.