The short version
- You have 30 days from delivery to return most items for a refund or exchange.
- If an item arrives damaged, faulty or wrong, we cover the return shipping and make it right.
- Start every return by contacting us first, so we can give you a Return Authorization (RA) number.
- Refunds go back to your original payment method within 5 to 10 business days after we receive and inspect the item.
Our return window
You may return most new items within 30 days of the delivery date shown in your order tracking. To qualify for a full refund, the item must be:
- in the same condition you received it, without damage or signs of heavy use;
- complete, with all accessories, cables, manuals, remote controls and free gifts that came with it;
- in its original packaging, with serial numbers and labels intact;
- reset to factory settings, with any personal accounts (for example Apple ID, Google or Samsung accounts) and passcodes removed.
Items we receive more than 30 days after delivery, or that do not meet these conditions, may be refused and sent back to you, or accepted for a partial refund at our discretion.
Items that cannot be returned
For health, safety and licensing reasons, the following cannot be returned unless they arrive damaged or faulty:
- in-ear headphones and earbuds once the hygiene seal or packaging has been opened;
- software, video games and digital codes once the seal has been broken or the code has been revealed;
- gift cards;
- printer ink and toner once opened;
- items marked "Final sale", "Clearance" or "Non-returnable" on the product page;
- items that have been damaged by misuse, accidents, liquid, unauthorized repairs or modifications after delivery.
Damaged, faulty or wrong items
We check every order before it ships, but if something is not right, we will fix it at no cost to you.
- Damaged in delivery: please tell us within 48 hours of delivery and send photos of the item and the packaging. Keep all packaging until the claim is settled, as the carrier may need to inspect it.
- Faulty on arrival: if an item does not work properly within the first 30 days, contact us. We will help you troubleshoot and, if it is faulty, replace it or refund you in full.
- Wrong item or missing parts: tell us within 7 days of delivery and we will send the correct item or missing parts.
In these cases we provide a prepaid return label, and no restocking fee applies. If a problem appears after 30 days, see our Warranty page.
How to return an item
- Contact us first. Use our contact form or email info@pledgeglobalelectronics.com with your order number, the item you want to return and the reason.
- Get your Return Authorization (RA) number and return instructions from us, usually within 1 to 2 business days.
- Pack the item securely in its original box, with everything that came with it, and write the RA number clearly on the outside of the shipping carton (not on the product box).
- Ship it within 14 days of receiving your RA number, using a trackable service. Keep your tracking number until your refund is complete.
Returns sent without an RA number, or to a different address, may be delayed or refused.
Refunds
Once your return arrives, we inspect it within 3 business days and email you the result. Approved refunds are issued to your original payment method. Your bank or payment provider may take a further 5 to 10 business days to show the money in your account.
For orders paid by bank transfer, we refund to the same bank account the payment came from. We do not send refunds to a different person or account.
| Situation | What you get back |
|---|---|
| Damaged, faulty or wrong item | Full refund, including original shipping charges. We pay return shipping. |
| Unopened item, changed your mind | Full refund of the item price. Original shipping charges and return shipping are not refunded. |
| Opened item, changed your mind | Refund of the item price, less a 15% restocking fee for laptops, tablets, phones, cameras, drones and TVs. Return shipping is not refunded. |
| Item incomplete or damaged after delivery | Partial refund, or the item is returned to you at your cost. |
Exchanges
If you would like a different model, size or color, the quickest way is to return the original item for a refund and place a new order. If you have received a faulty item, we will replace it with the same item free of charge, subject to stock.
Cancelling an order
You can cancel an order free of charge at any time before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy when it arrives.
If you refuse a delivery or a package is returned to us because the address you gave was incorrect, we will refund the item price less the original shipping charges and any return shipping we are charged.
International and wholesale orders
- International orders: the same 30-day policy applies, but customs duties, import taxes and international shipping charges are not refundable unless the item arrived damaged, faulty or wrong. You are responsible for return shipping and any customs paperwork for change-of-mind returns.
- Wholesale and bulk orders: returns are handled under the terms agreed in your quote or invoice. Where nothing was agreed, this policy applies.
Your legal rights
This policy is in addition to your rights under consumer protection laws where you live. Nothing in it limits any rights you have by law.
Contact us
Questions about a return or refund? We are happy to help.
Pledge Global Electronics
6035 NE 92nd Drive, Portland, OR 97220, United States
Email: info@pledgeglobalelectronics.com
Or use our contact form.